1

How did we deal with your enquiries?

a

Telephone response time

Very Good Good Adequate Poor Very Poor Not Applicable

b

Telephone manner

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c

Returning calls

Very Good Good Adequate Poor Very Poor Not Applicable

d

Prompt response to enquiry

Very Good Good Adequate Poor Very Poor Not Applicable

2

Were the quotations

a

Returned on time?

Very Good Good Adequate Poor Very Poor Not Applicable

b

Easily Understood?

Very Good Good Adequate Poor Very Poor Not Applicable

3

Reliability

a

Did we arrive on site on time?

Very Good Good Adequate Poor Very Poor Not Applicable

b

Did we provide the services required?

Very Good Good Adequate Poor Very Poor Not Applicable

c

Was any advice given knowledgeable?

Very Good Good Adequate Poor Very Poor Not Applicable

d

Were our staff courteous & helpful?

Very Good Good Adequate Poor Very Poor Not Applicable

e

Was the attendance at site professional?

Very Good Good Adequate Poor Very Poor Not Applicable

4

Were our invoices

a

Prompt?

Very Good Good Adequate Poor Very Poor Not Applicable

b

Accurate?

Very Good Good Adequate Poor Very Poor Not Applicable

c

Easily understood?

Very Good Good Adequate Poor Very Poor Not Applicable

d

Easily processed?

Very Good Good Adequate Poor Very Poor Not Applicable

5

General

a

Did we operate in a safe manner?

Very Good Good Adequate Poor Very Poor Not Applicable

b

Did we meet your expectations?

Very Good Good Adequate Poor Very Poor Not Applicable

c

Did we charge a fair price for our service?

Very Good Good Adequate Poor Very Poor Not Applicable

d

How did our performance compare with other customers?

Very Good Good Adequate Poor Very Poor Not Applicable

6

Any further comments are welcome